“Failed to get data from server” means the app tried to download your channel list, guide or account details and didn't get a usable response. The cause is usually one of four things: your internet connection, the server address you entered, your account status, or stale data stored in the app. Unlike a login rejection, the server may never have answered at all.
1. Confirm the device is online
Open another app that uses the internet on the same device. If it fails too, restart the router and device. If you use a VPN or a custom DNS setting, turn it off and try again.
2. Check the server address
- Compare the server URL character by character with your provider's details, including
http://orhttps://and any port number. - Remove spaces at the start or end; pasting often adds them.
- If your provider recently sent new details, update the saved profile rather than adding a duplicate.
Our Xtream Codes login guide covers the correct format for each field.
3. Check the account
An expired or suspended account can cause the server to return nothing useful. Check your renewal date, and make sure other devices aren't using all your simultaneous connections.
4. Test the playlist outside the app
If you have an M3U playlist URL, open it in VLC on a computer. If VLC loads channels, the service is reachable and the problem is the app on your device. See how to test an IPTV playlist.
5. Clear the app's cached data
- Use the app's own refresh or reload option first.
- On Android-based devices, clear the app's cache in system settings.
- If that fails, remove the profile and add it again, or reinstall the app from the official store.
6. It may be the service
If several devices and apps fail at once while your internet works normally, the provider's server may be having problems. Wait a short while, test again, and contact your provider if it persists. Include the exact error text and what you tested.
Seeing slow loading rather than an error? See IPTV channels slow to load.